Use the tracking code you receive by email to track the status of your order. Enter the tracking number on the tracking website 17track to check the status of the shipment. If it shows that shipment has no info, please select YunExpress as the carrier of the shipment.

Tracking code is sent with the order completion email, which you should receive in 1-3 working days after placing the initial order. If after 1-3 days you still do not have a tracking number, please contact us.

If you are not satisfied with your order, please contact us at info@deravio.com. Please describe your problem in as much detail as possible by providing a photo or video. After assessing the problem with the ordered product, we will try to reply as soon as possible and find a mutual compromise to solve the problem.

Additionally, any order can be refunded within 14 working days. Read more at Shipping and returns.

We use SSL (Secure Socket Layer) encryption, which ensures that your data is transmitted securely between your browser and our servers. This provides additional protection against data theft and ensures that your personal payment details are safe.

Please contact us at info@deravio.com for more information about returning products. All purchases can be returned within 14 business days without giving any reason. Just contact us and we will provide you with all the necessary information to return the package.

Our return address is:
Vienybės g. 5, Šilalė, LT-75129, Lithuania

Read more at Shipping and returns.

If you have unanswered questions or need further information, please contact us at info@deravio.com.

Our customer service team is always ready to help and answer your questions. We answer questions within 24 hours.