{"id":12790,"date":"2025-12-10T13:12:52","date_gmt":"2025-12-10T13:12:52","guid":{"rendered":"https:\/\/senbera.com\/de\/?page_id=12790"},"modified":"2026-05-13T17:09:18","modified_gmt":"2026-05-13T14:09:18","slug":"veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/deravio.com\/nl\/veelgestelde-vragen\/","title":{"rendered":"Veelgestelde vragen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12790\" class=\"elementor elementor-12790\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21f9d5b animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"21f9d5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31cb809 elementor-widget elementor-widget-heading\" data-id=\"31cb809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e4ufig gestellte \nFragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9983b81 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"9983b81\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a55dbdd elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"a55dbdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-13416 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #f6f3f0; }#sp-ea-13416.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single {background: #f6f3f0;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #444;font-size: 16px;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><div id=\"sp_easy_accordion-1767006546\"><div id=\"sp-ea-13416\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134160\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134160\" aria-controls=\"collapse134160\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Waar vind ik mijn verzendcode?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse134160\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134160\"> <div class=\"ea-body\"><p>Zodra uw bestelling is verzonden, ontvangt u per e-mail een trackingnummer. De trackingcode wordt doorgaans binnen 1 tot 3 dagen verzonden. Houd er rekening mee dat het enkele werkdagen kan duren voordat de trackingcode actief is.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134161\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134161\" aria-controls=\"collapse134161\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Hoe kan ik de locatie van mijn bestelling controleren?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134161\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134161\"> <div class=\"ea-body\"><p>Gebruik de trackingcode die u per e-mail hebt ontvangen om uw bestelling te volgen. Voer het trackingnummer in op de trackingwebsite van <a href=\"https:\/\/www.postnl.nl\/en\/\">PostNL<\/a> om de verzendstatus te bekijken.<\/p><p>Het trackingnummer staat ook vermeld in de e-mail met uw bestelbevestiging, die u binnen 1 tot 3 dagen na het plaatsen van uw bestelling zou moeten ontvangen. Als u na 1 tot 3 dagen nog geen trackingnummer hebt ontvangen, neem dan contact met ons op.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134162\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134162\" aria-controls=\"collapse134162\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Wat gebeurt er als ik niet tevreden ben met mijn bestelling?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134162\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134162\"> <div class=\"ea-body\"><p>Als u niet tevreden bent met uw bestelling, neem dan contact met ons op via info@deravio.com. Beschrijf uw probleem zo gedetailleerd mogelijk en voeg een foto of video toe. Nadat we het probleem met het bestelde product hebben onderzocht, zullen we proberen u zo snel mogelijk te antwoorden en een oplossing te vinden waar we het beiden over eens zijn.<\/p><p>Bovendien kan elke bestelling binnen 14 kalenderdagen worden terugbetaald. Meer informatie vindt u onder <a href=\"https:\/\/deravio.com\/nl\/versand-ruecksendungen\/\">Verzending en retourzendingen<\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134163\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134163\" aria-controls=\"collapse134163\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Zijn mijn betaalgegevens veilig?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134163\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134163\"> <div class=\"ea-body\"><p>Wij maken gebruik van SSL-versleuteling (Secure Socket Layer), waardoor uw gegevens veilig tussen uw browser en onze servers worden verzonden. Dit biedt extra bescherming tegen gegevensdiefstal en zorgt ervoor dat uw persoonlijke betalingsgegevens veilig zijn.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134164\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134164\" aria-controls=\"collapse134164\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Hoe kan ik een product retourneren?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134164\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134164\"> <div class=\"ea-body\"><p>Neem voor meer informatie over het retourneren van producten contact met ons op via info@deravio.com. Alle aankopen kunnen binnen 14 kalenderdagen zonder opgave van redenen worden geretourneerd. Neem gewoon contact met ons op, dan sturen wij u alle benodigde informatie voor het retourneren van uw pakket.<\/p><p>Ons retouradres is:<br \/>W.A. Scholtenstraat 40, Assen 9403 AK, Nederland<\/p><p>Meer informatie vindt u onder <a href=\"https:\/\/deravio.com\/nl\/versand-ruecksendungen\/\">Verzending en retourzendingen<\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134165\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134165\" aria-controls=\"collapse134165\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Heb je geen antwoord op je vraag gevonden?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134165\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134165\"> <div class=\"ea-body\"><p>Mocht u nog vragen hebben of meer informatie nodig hebben, neem dan contact op met info@deravio.com.<\/p><p>Ons klantenserviceteam staat altijd voor u klaar om uw vragen te beantwoorden. Wij beantwoorden uw vragen binnen 24 uur.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufig gestellte Fragen<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12790","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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